Frequently Asked Questions

Please read our FAQ before sending us a message.

We specialize in selling raw herbs, natural ingredients, and related products to support your health and wellness needs.
Yes, each product page includes detailed descriptions, benefits, and usage instructions to help you make an informed decision.
You can browse through our categories, select the desired products, add them to your cart, and proceed to checkout. Our user-friendly interface ensures a seamless shopping experience.
We accept various payment methods, including credit/debit cards, UPI, net banking, and cash on delivery (COD) in select locations.
Orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location.
Yes, we offer free shipping on orders above a certain amount. The threshold for free shipping is mentioned during checkout.
We accept returns within 7 days of delivery if the product is unused and in its original condition. Refunds are processed within 5-7 business days after the returned item is received and inspected.
Once your order is shipped, we will send you a tracking number via email or SMS. You can use this to track your order on our website.
If you receive a damaged or incorrect product, please get in touch with our customer support within 48 hours of delivery. We will arrange for a replacement or refund as per your preference.
You can reach our customer support team via email at info@sugandhastro.com or call us at +919468647001. We are available from 10 AM-7 PM (Monday to Saturday) to assist you.
Currently, we only ship within India. However, we are working on expanding our services to international locations in the future.
Yes, you can cancel your order within 24 hours of placing it. Please contact customer support for assistance with cancellations.

Contact Us

    For Purchasing Products in Bulk Please contact Us by using the form.

    Reach Us

    Sugandh Mart
    S1, Plot No 156
    Shakti Nagar
    Niwaru Road Jaipur (Raj)
    P.O. 302012